Property Management Specialist

Remote
Full Time
Mid Level

Property Management Specialist (Remote – Philippines)

Location: Remote

Salary: PHP 50,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

About the Role

SmartScale360 is looking for a Property Management Specialist to support our U.S.-based property operations. You’ll handle daily property management tasks to ensure smooth operations and high-quality guest experiences.

This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.

Key Responsibilities

  • Manage guest communication across platforms (Airbnb, VRBO, direct bookings)
  • Ensure timely, professional responses aligned with brand standards
  • Handle escalated guest issues via phone, email, or messaging
  • Proactively identify and resolve guest service gaps
  • Coordinate guest-related operational requests, including:
    • Pool heating requests
    • Guest special accommodations
    • Vendor coordination for cleaning and maintenance
  • Monitor supply inventory and coordinate restocking needs
  • Ensure listings are accurate and updated across all booking platforms
  • Process guest refunds accurately and promptly
  • Submit and track damage claims with insurance providers
  • Assist with Transient Occupancy Tax (TOT) filings
  • Support basic bookkeeping and financial tracking tasks
  • Maintain and improve operational workflows and SOP compliance
  • Ensure consistent execution of property standards across all listings
  • Identify inefficiencies and recommend process improvements
  • Uphold high service standards and overall guest experience quality

Tools

Experience with (or willingness to learn):

  • Guesty
  • Airbnb
  • Vrbo
  • Guesty Locks
  • Guesty Accounting
  • Slack
  • Google Docs and Gmail

Required Qualifications

  • 1+ year of property management or short-term rental experience
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication
  • Proven ability to manage and lead remote teams
  • Customer service mindset with problem-solving ability
  • Ability to multitask and prioritize in a fast-paced environment
  • High level of accountability and ownership

Work-From-Home Requirements:

  • Device: Intel i5 + 8 GB RAM minimum
  • 100 Mbps internet
  • Backup device, internet, and power supply

Why Join SmartScale360?

Join a supportive, high-energy team, grow your career, and play a key role in ensuring our properties and guest experiences are world-class. Apply now and help us raise the standard in short-term rental management!

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*