Assistant Property Manager

Remote
Full Time
Mid Level

Assistant Property Manager (Remote – Philippines)

Location: Remote

Salary: PHP 50,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

About the Role

SmartScale360 is looking for an Assistant Property Manager / Executive Assistant to support our U.S.-based property operations. You’ll oversee daily property management tasks and provide executive-level support to ensure smooth operations and high-quality guest experiences.

This role is ideal for candidates with short-term rental or property management experience who are proactive and thrive in a fast-paced environment.

Key Responsibilities

  • Manage, train, and oversee a team of virtual assistants
  • Assign tasks and ensure accountability across all operational areas
  • Monitor performance and provide feedback to maintain high standards
  • Ensure systems and SOPs are followed consistently
  • Oversee all guest communication across platforms (Airbnb, VRBO, direct bookings)
  • Ensure responses are timely, professional, and aligned with brand standards
  • Personally handle escalated guest issues via phone, email, or messaging
  • Proactively identify and resolve service gaps
  • Ensure all guest-related operational tasks are completed, including:
    • Pool heating requests
    • Guest requests and special accommodations
    • Vendor coordination (via team) - cleaning & maintenance
  • Oversee supply inventory and coordinate ordering as needed
  • Ensure listings are accurate and updated across all platforms
  • Submit quarterly TOT (Transient Occupancy Tax) filings for clients
  • Process guest refunds accurately and promptly
  • Submit and track damage claims with insurance providers
  • Assist with light bookkeeping and financial tracking
  • Maintain and improve operational workflows and SOPs
  • Ensure consistent execution across all properties and team members
  • Identify inefficiencies and recommend improvements
  • Uphold the company’s reputation for high-quality service

Tools

Experience with (or willingness to learn):

  • Guesty
  • Airbnb
  • Vrbo
  • Guesty Locks
  • Guesty Accounting
  • Slack
  • Google Docs and Gmail

Required Qualifications

  • 1+ year of property management or short-term rental experience
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication
  • Proven ability to manage and lead remote teams
  • Customer service mindset with problem-solving ability
  • Ability to multitask and prioritize in a fast-paced environment
  • High level of accountability and ownership

Work-From-Home Requirements:

  • Device: Intel i5 + 8 GB RAM minimum
  • 100 Mbps internet
  • Backup device, internet, and power supply

Why Join SmartScale360?

Join a supportive, high-energy team, grow your career, and play a key role in ensuring our properties and guest experiences are world-class.

Apply now and help us raise the standard in short-term rental management!

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