Business Development Representative (Sales & Marketing Support)

Remote
Full Time
Mid Level

Overview

The Business Development Representative (BDR) serves as a Sales & Marketing Support Specialist for SmartScale360’s U.S.-based client in the home care industry. This role focuses on building meaningful connections through outbound calls, managing referral relationships, and ensuring accurate data entry across sales tracking systems.

As a BDR, you will act as a virtual assistant to multiple members of the sales and marketing team, providing administrative, research, and coordination support that ensures smooth day-to-day operations.

Key Responsibilities

Outbound & Lead Engagement

  • Make outbound calls to referral sources, prospective partners, and contacts to establish professional, consultative relationships.

  • Maintain consistent and detailed records of all interactions within the client’s CRM, WellSky system, or Google Sheets portal.

  • Ensure accurate documentation of lead status, progress, and follow-up notes.

Administrative & Sales Support

  • Consolidate and organize notes from calls, emails, and other communication channels.

  • Assist the sales and marketing team in scheduling appointments, event planning, and research activities.

  • Maintain up-to-date tracking sheets, ensuring sales performance and referral data remain accurate and complete.

  • Support coordination between sales representatives, marketing staff, and client leadership for ongoing initiatives.

System Management & Reporting

  • Manage and update data within spreadsheets or CRM platforms.

  • Help organize referral sources and customer information for sales reporting and performance tracking.

  • Contribute to potential system transitions from spreadsheets to CRM software by providing input and maintaining data integrity.

Tools and Platforms

  • Google Sheets – Sales tracking and reporting

  • WellSky – Referrals, scheduling, and intake tracking

  • Microsoft Teams & Outlook – Communication and scheduling

  • CRM Tools – Data management and progress monitoring

Qualifications

Must-Haves:

  • Excellent command of English with professional communication skills (verbal and written)

  • Prior experience in outbound calling, CRM usage, and high-volume lead outreach

  • Strong organizational skills with attention to accuracy and detail

  • Ability to manage multiple sales and marketing members simultaneously

  • Reliable, proactive, and capable of working independently in a remote setting

Nice-to-Haves:

  • Experience in the home care, healthcare, or senior services industry

  • Familiarity with sales tracking tools, CRM migrations, or reporting automation

  • Administrative or executive assistant background supporting U.S.-based teams

  • Basic data analysis or spreadsheet automation skills

Personality Traits

  • Professional, patient, and empathetic communicator

  • Reliable, mature, and consistent in performance

  • Comfortable engaging with elderly prospects, caregivers, or referral partners

  • Adaptable to evolving systems and team structures

    Work Schedule & Benefits
    Location: Remote (Philippines-based applicants only).
    Salary: PHP 40,000 (plus commissions & bonuses)
    Supportive & Collaborative Work Environment
    Opportunities for Career Growth
    Join our team and play a key role in ensuring seamless caregiver scheduling and exceptional patient care!
    Learn more about us at www.smartscale360.com
    Follow Us on LinkedIn for Career Updates! (https://www.linkedin.com/company/smartscale360careers)

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