Billing & Recruitment Support Specialist (Remote – Philippines)

Location: Remote

Salary: PHP 50,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

About the Role

SmartScale360 is looking for a Billing and Recruitment Support Specialist to support our U.S.-based operations. You’ll handle billing tasks and assist with recruitment processes to ensure smooth day-to-day operations and a seamless candidate and client experience.

This role is ideal for candidates with experience in billing, administrative support, or recruitment who are proactive and thrive in a fast-paced environmen

Billing Responsibilities

• Create and maintain care plans for long-term care insurance clients
• Submit long-term care insurance documentation accurately and on time
• Process billing through the Veterans Affairs (VA) portal for veteran clients
• Handle inbound billing-related inquiries from clients professionally
• Prepare and submit weekly billing summaries and reports to leadership

Recruiting Responsibilities

• Conduct initial phone screenings for candidates
• Verify employment history by contacting previous employers
• Ensure accuracy and legitimacy of candidate work history
• Follow up with candidates from social media leads and complete missing details
• Collect key information such as availability, work type (live-in/hourly), and schedule preferences
• Maintain and update caregiver records within the ERP system

Required Qualifications

• Experience in administrative, billing, or recruitment support roles
• Proficiency in Excel and QuickBooks
• Strong attention to detail and organizational skills
• Ability to multitask and manage multiple responsibilities efficiently
• Strong English communication skills
• Excellent written and verbal communication
• Experience with scheduling or workforce management tools
• Reliable remote work setup

Nice to Have

• Experience working with a home care agency
• Familiarity with Generations or similar ERP systems
• Experience working with the VA, Optum Financial, or similar organizations

Work-From-Home Requirements:

• Device: Intel i5 + 8 GB RAM minimum
• 100 Mbps internet
• Backup device, internet, and power supply

Why Join SmartScale360?

Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need.

Apply now and help us make home care seamless for U.S. clients!