Homecare Coordinator

Remote
Full Time
Experienced

Job Overview

We are looking for a Homecare Coordinator to manage caregiver scheduling, oversee patient care coordination, and ensure smooth day-to-day operations. This role requires strong organizational skills, problem-solving abilities, and excellent communication to balance caregiver scheduling, patient support, and administrative responsibilities.

A key part of this role involves handling caregiver schedules, resolving conflicts, ensuring compliance with company policies, and assisting in the caregiver hiring and onboarding process.

 

Key Responsibilities

Caregiver Scheduling & Coordination

  • Create and maintain caregiver schedules, ensuring proper coverage based on client needs.
  • Match caregivers with clients, considering skills, availability, and specific care requirements.
  • Monitor and adjust scheduling changes, shift swaps, and last-minute cancellations to ensure uninterrupted care.
  • Track and update caregiver availability, shift assignments, and requests for time off.
  • Communicate schedule changes with caregivers and clients in a timely and professional manner.
  • Proactively address gaps in coverage, using backup caregivers when needed.

Client & Caregiver Support

  • Serve as the primary point of contact for caregivers and clients regarding scheduling and care needs.
  • Conduct regular check-ins with clients and caregivers to ensure high-quality care and satisfaction.
  • Address caregiver concerns, providing guidance, feedback, and solutions to improve performance.
  • Foster and maintain strong relationships with both caregivers and clients to ensure engagement and retention.

Crisis Management & Problem-Solving

  • Handle last-minute cancellations, schedule conflicts, and urgent client requests efficiently.
  • Quickly identify staffing shortages and implement alternative solutions to prevent service disruptions.
  • Work closely with caregivers and clients to resolve concerns in a professional and timely manner.

Administrative & Compliance Support

  • Maintain accurate records of caregiver schedules, client care plans, and shift changes.
  • Ensure all scheduling and care coordination practices comply with company policies and healthcare regulations.
  • Utilize scheduling software, applicant tracking systems, and productivity tools for efficient coordination.
  • Document caregiver certifications, training records, and compliance-related requirements.
  • Assist in caregiver performance tracking by maintaining feedback records and tracking client reviews.

Recruitment & Onboarding Support

  • Assist in sourcing, screening, and onboarding new caregivers as part of operational needs.
  • Conduct initial interviews and assessments to evaluate caregiver qualifications.
  • Coordinate new hire paperwork, background checks, and training schedules.
  • Maintain an active caregiver pipeline to support ongoing staffing needs.
  • Collaborate with hiring managers to ensure a smooth hiring and onboarding process for new caregivers.

Qualifications & Requirements

Experience & Skills

✅ Minimum 1 year of experience in care coordination, scheduling, home care operations, or staffing.
✅ Background in healthcare, home care, or caregiving is a plus.
✅ Strong problem-solving and multitasking skills with the ability to manage last-minute changes.
✅ Excellent written and verbal communication skills in English.
✅ Highly organized with strong attention to detail and time management abilities.
✅ Proficiency in Google Workspace (G Suite), Microsoft Office, and scheduling software.

Technical & Work Setup

✅ High-speed internet connection (at least 25 Mbps).
✅ PC/Laptop: Minimum 8GB RAM, i5 processor or equivalent.
✅ Noise-canceling headset (preferred).
✅ Quiet & professional home office setup.

Work Schedule & Benefits

📌 Location: Remote (Philippines-based applicants only).
📌 Salary: PHP 35,000 + Performance-Based Bonuses!
📌 Supportive & Collaborative Work Environment
📌 Opportunities for Career Growth

🚀 Join our team and play a key role in ensuring seamless caregiver scheduling and exceptional patient care!

📌 Learn more about us at www.smartscale360.com
📌 Follow Us on Facebook for Career Updates! SmartScale360 Facebook



 
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